Wednesday, May 14, 2008 8:28 PM

I'm a student of Virtual University and a web master too, therefore a good quality DSL connection is a must. And I'm very happy that I preffered Micronet over other DSL ISP's.

Mohsin Iqbal
Student of Virtual University

Wednesday, May 14, 2008 9:32 AM

I just wanted to mention in writing that I am very happy with your DSL service quality but I just completely love the customer services experience. I have had with MBL in the past two years. Kudos to your customer support team and your customer service manager for doing something that is absolutely rarity in Pakistan!!! Hats off to your great team!!!

Moin Ul Haque,
Operations Manager - Software & Data Services,
En Pointe Technologies

Wednesday, April 23, 2008 5:47 PM

We have been using your services for several years. During this time we have found your organization to be highly professional and customer
driven. The service is reliable and any problems are dealt with in a
speedy and effective manner.

I would recommend your company to anyone.

Nasr Sadruddin.
(Rapid Response)

Tuesday, April 01, 2008 11:47 PM

First of all I would like to say thanks to all the team member of the MBL, especially to Irfan and all the Team member of Qasim Market Area Branch who provide me the connection ASAP. Then to Abdullah from sale department who guide me in right direction. Thank you so much for all the peoples.

Being a web developer I need DSL connection as my jobs start somebody told me about PTCL but when did not see single response from them in 4 months and when I see them personally they dishearten me so much, I am very much happy when I put mail to MBL and within a min I receive a call from Abdullah a sale tem member of MBL.

I hope that you would give us your best professional and efficient services in future. I wish all of you well with happiness and joy

sincerely yours,
Muhammad Rashid
Web Developer
Rawalpindi, Pakistan

Monday, March 31, 2008 3:18 PM

I would also like to take this opportunity to share that this is my first month as a Micronet DSL subscriber and I am extremely pleased with your services.

Omar Tajuddin
Program Executive
Management Development Institute

Saturday, March 29, 2008 11:48 PM
Dear Sir,

After presenting my due respect and regards I sadly would like to tell you that due to some problems I am leaving the country which means I won't be using the great service of yours.

But during my membership time I have had a wonderful time along with your service and customer care and would like to appreciate the great work of yours done for the development and implementation of IT in Pakistan.

And I pray for the future success and prosperity of Micronet Broadband Limited, and would really miss the great service provided by your great organization.

Cordially,
Gharanai Khwakhuzhi

AOA, I just wanted to thanks MBL that they have give us MBL Unlimited Home Package Rs. 1,999, which is realy very good package. Your service is also very good thanks.

Best of luck for the future

Fahad

I have no relative in MBL and neither have I any personal interest at the time of posting this story. I only wish to encourage extreme professionalism in Pakistan, whose best example can be found in MBL.

MBL services have been close to ideal, right from the time of installation, activation, rectification of problems to billing. They seem to keep the concern of their clients at the highest priority and both their online and telephonic service centers are exceptional.

I am yet to find a problem in resolution of my problems by MBL, which are mostly minor and rarely major. Today I requested unlocking of my account due to confusion of locking date and requested that my volume balance should be added at the time of bill payment, which was promptly incorporated. This is amazing, especially coming from a Corporate entity. Hats off to MBL style of corporate working. Keep it up MBL. You will not loose this client ever if you continue with this kind of service.

Dr Syed Amer Raza

I just want to draw your attention, to your customer service...

I cant now remember all the names of all the people i have spoken with on your 24 hour help line but i just want to add and let you know,how wonderful and helpful they all have been... Very impressed and thank you...

Best wishes,
Sarah Burki

Dear Sir,

I am Dr. Saadullah Ahmad. I am really pleased with your excellent service. Your excellent respose. Your new packadge 4GB made me Sell back my NEW WATEEN conection. Which i baught recently. Sir I think YOU PEOPLE ARE STILL THE ONLY WINNERS OF DSL. SPEED SERVICE. YOUR PEOPLE REALLY NEED A BONUS. THEY ARE MAKING YOUR COMPANY BETTER EACH DAY.

Dr. Saadullah Ahmad.

I checked out every single ISP in my city before opting for micronet and i can safely say, Micronets broadband packages with respect to both speed and volume are the most attractive of any service providers.

I am also highly impressed by their hard-working customer/tech support staff which is incredibly efficient and helpful, calling back and checking up on any complaint you register till it is effectively solved.

Keep up the good work and thank you for helping me make the right decision

from a more-than-satisfied customer,
Hassan Khan

A_O_A all @ MBL. I must say you ppl are delivering the best service in town. Keep it up.

Muhammad Ali Abbas Akbar Syed

Dear Sir,

With due respect it's stated that due to your key concern my problem of low connectivity speed has been resolved and now I am getting the full speed that I am entitled to get. Therefore, I would like to appreciate and thank you for your key response to the problem and the great service that you provided during this trouble time. And I am really glad to be a member of such a great network who cares for it's customers.

Once again thank you for the great support.

Cordially,
Gharanai Khwakhuzhi

Dear All,

I have to say THANKS! and express my great pleasure on the introduction of this innovative package, which helps me out tremendously. This is even better than the "double-dip" package that was previously awaited. This even beats the HEC 30% discount offer. Again, thanks a whole lot! Your loyal customer is even more hooked!

Best regards,
Azhar Rauf

Thanks MBL,

Thanks for the E-mail you sent for the confirmation of my account. I am Adeel and I am MBL's old customer. I am using internet since long but cannot get a chance to have a good internet connection at my home and was fed up of dial up's and wireless.

Actually I am living in Muslim town attached with Gangal exchange. I have used your services before and I was quiet satisfied but the thing was, I can't afford DSL connection at that time. I got surprised and felt happy to see the MBL's package (ULTIMATE) while browsing your website some days back. I wasn't believing that MBL had offered ULTIMATE package to their customers and suddenly I picked my fone and called the customer support and asked him about this package. After confirming that package I had a sigh of relief and thought that my problem of internet is now solved. I can't control my excitment at that time and wanted to order my connection but I had to wait because of sunday then monday morning before going to office I came to MBL's sales office and re-opened my account.

This is quiet good that you have offered your customers a new package in which we can download data freely in night hours (8PM to 8AM). MBL is the only company which is serving in our area and hoping to see more promotions like ULTIMATE package.

Best regards,
Muhammad Adeel Bashir

This is absolutely splendid and very kind of you indeed. I really appreciate your customer and billing support which in my opinion must be best I have ever experienced. You have definitely won my loyalty to your services.

Keep it up and all the best.

Regards,
Fahd.

I would like to commend the exceptional work being undertaken by the MBL staff regarding streamlining of the internet provision to its’ users. Recently I was having a problem with my DSL connection. Every time I connected to the internet though the modem, I received an irritating error message within half an hour. This resulted in both my DSL connection and the computer to get stuck and left me with no other option but to restart my computer. I consulted with a couple of my friends, but none were able to amend the problem. Totally disheartened and depressed I called up at the MBL helpline, hoping against hope someone might be able to help me out. I think it was a particular Mr. Shoaib I explained the dilemma I was going through. Apparently he did something with my registry editor and to my surprise the problem was resolved within 3 reboots.

The level of professionalism within MBL is laudable. I would highly recommend your DSL services to all internet users. I believe an organizations’ success is dependent upon the satisfaction of its’ clients. And MBL’s customer services are doing an exceptional job in that regard. I wish the whole team the very best of luck for the future.

Kind Regards
Raheel Khalid

We at Pakistan Tobacco Company appreciate the commendable job that you and your team have done during temporary relocation of our office. Your responsiveness and the way you conducted business were exemplary.

I find it refreshing in this competitive technology age to have someone who gets it done right, on time, the first time!

We wish you and your team continued success.

Regards
William Toh
Chief Executive Officer
Pakistan Tobacco Company Limited

Thank you very much!

And please take this email as confirmation that the account will be closed from the 8th June 2007. 

We have very much enjoyed using Micronet Broadband and I confidently believe that your company is the most efficient and pleasant that I have come across in three years of working in Pakistan.

Thank you.

Kirsten Ainsworth
Caravana

Let me start by expressing my gratitude to you and Micronet for resolving the issue so promptly and effectively.

I assure you that the blunder on my part won't be repeated again. My faith in your DSL service has been further strengthened by your courtesy gesture and I look forward to a harmonius relationship with Micronet in future also.

God bless you.

Regards
Daman Zaman

Dear Sir:

Hope by the grace of God, you are fine and going well. First of all, I would like to introduce myself to you.  I am Atiq Ahmed, one of your DSL customer, residing in Westridge area and using MBL DSL services for about one year or so. There were times when I used to use dial-up connections and I indubitably remember those bad times. With the astonishing experience of DSL, it compelled me to write a few words on the great performance of MBL. I used to think that would there be any service in Pakistan providing such a services, I would get answer in no. But now I would say, I was wrong.

I still remember the day when I applied for DSL connection from MBL. One of your coworkers, Mr Raza arrived at my doorstep. He was not only an excellent professional, but had strong ethical values, which made me realize that the future of Pakistan is still bright.

After few days of installation, I had some technical problem and I was in hurry to complete my assignment on that particular day at any cost, I called MBL help center and they assured me to solve my problem in time. Again there are some genuine obstacles or some genuine delays to solve the problem, which I accept. I just thought to call Mr. Raza, but unfortunately he was not working in this area, but I was amazed having no approach to this area and his very tight work schedule, he solved my problem within no time. After that whenever I had such a problem, your technical support team and Mr. Raza helped me out beyond their limits.

At the end, I would again appreciate your great services and committed professionals.

Best regards,
Atiq Ahmed

The British High Commission and the majority of our UK based staff are subscribers to MBL's DSL services. We have been for a number of years. The fact that we are still customers of MBL and our staff increasingly so, speaks volumes. Service is of a very high standard and technical expertise, politeness of installers and trouble shooters, second to none."

Patrick Brydone
Senior Systems Administrator
British High Commission
Islamabad - Pakistan

Mel Rollins
Management Information Officer
US Embassy

I am writing this email with regards to feedback on my MBL connection at home. I would like to say that I am a previous user of Dancom Online and due to several problems and the lengthy procedures of fixing them I switched to MBL. At this point in time I am glad that I made this decision as connectivity is more reliable, the support staff are very good and helpful and overall with my work which continua's into late night I could not have a more reliable connection then this one!

Omer Mirza

Thank you so much for the reply and helping me to solve the problem. The problem has been solved today after long struggle and i m very happy about it.

Having said that I would like to appreciate the work done by Mr. Sameer and Mr. Noshad, these guys I mentioned are excellent, thorough professional, very helping, I am also thankful to incharge of their respective department, who help us in resolving the issue.

We hope that you would give us your best professional and efficient services in future. I wish all of you well with happiness and joy.

Arshad Mehmood
Mughals Pakistan (Pvt.) Ltd.
Serenasite - Islamabad

Sir, this is just to inform you that our Router with new configurations and VPN device is properly installed. We are in a process of conducting users training for VPN client usage. We are thankful to Micronet DSL technical staff, who had provided me with a great assistance during the installation of both devices. Their coordination with Save Islamabad office, Quetta Office and with our local ISP was outstanding.

I would like to especially appreciate the efforts and hard work of Mr. Zafar and Sohail Sipra who not only made this possible but also guided me with the complete configurations of these equipments during their office hours, after office timings and even on weekends. I must say that Micronet DSL is best IT consultancy firm we have with the high tech qualified staff members.

We are very thankful to all who helped us out and expect same in future as well.

Daud Akbar Khan
Asst. Manager MIS

Dear Wonderful MBL Team,

May ALLAH KAREEM bless you all for all the excellent work you are doing. You have no idea how many patients and doctors get benefit by the services you provide.

I pray for your continued success in your collective and personal individual lives. May Allah Subhanahu wa Ta'ala grant you every happiness in the years ahead.

Eid Mubarak and Happy New Year.

Regards,

Osman
(Dr Osman Yusuf)

Dear MBL personnel, AOA

First of all allow me to extend my gratitude to the CEO himself because of whose personal intervention, my repetitive complaints were addressed. Then, please accept my thanks to the dedicated personnel of the Line Team which frequently visited my residence to fix the problem. Thanks to these people, now I think the problem has been fixed almost completely. There are very less occasions when I cannot connect to the internet which occur very rarely now for which I am grateful to you guys! It is good to see you guys trying your best to listen to your customers also.

Well done and keep it up!

Kamal

Dear Wahaj us Siraj and your team

We have a good experience having worked with you. Our students really enjoyed that Empower Peace Broadcast. The setup for Empower Peace Broadcast was excellent. We would not have been able to connect with that Broadcast with out your efforts. I would like to thank you and your proficient team especially Samir.

Syed Masood Ahmed
Principal, Beaconhouse School System
Margalla Campus, Islamabad.
Pakistan

I want to express my thanks to the quick and efficient maintenance offered to me as a customer by your employee Imran Khan Baloch. It makes you a trustworthy company.

Sincerely,

Ambassador of Syria
Dr. Riad Ismat

" We commend the efforts of MBL team in helping the Earth Quake Victims. Well done, you made us proud. In our own humble way, COMSATS IIT has also contributed."

Dr. S.M. Junaid Zaidi

"Thank you so much for the reply and helping me to solve the problem. kindly note that the problem has been solved and i m very happy about it.

Having said that I would like to appreciate the work done by the Micronet team specially by, Fahim, Yousaf and another guy who contacted me through mobile and I don’t know his name, all of these guys I mentioned are excellent, thorough professional, very helping and very very nice to talk.

Kindly convey my deepest appreciation and gratitude to all your team members in particular and the whole Micronet staff in general.

Dr. Syed Kausar ali Zaidi

"..........I really appreciate their hard working and dedication, they work late hours and solve our problem "

Mr. Naveed Mirza
Network Engineer
M/s. Reuters

"...Very good and very quick service. Thank you very much..."

Mr.Robert Elms

"......You and your staff have been wonderful, and the service has been excellent. I wish you and your company great success in the future. &......"

Warm regards,

Mary

"........I am really impressed with the professional way your staff handles complaints and the automation of the Trouble Ticket generation and termination. The way the people attend complaints on the phone and don’t make excuses and gives one a level of comfort that there are true professional at the other end. I am confident that you must have a fault escalation process in place as well such that the CEO gets to know if the fault has not been addressed in the time line specified.

PTCL and other Private sector companies can really learn from your operations!"

Mr. Salman Ansari

".......I have very much enjoyed your service and take this oportunity to thank for the convenience and speed of the DSL connection."

Mr. John Cosgrove

"........Thank you so much for your prompt response, you have no idea how much your assistance and professionalism means to me, especially in Pakistan.

I go nuts trying to get things accomplished and can not find the right people. I definitely can say that you are the only one as of yet in Pakistan that lives up to his promise and resolves issues asap ....."

Mr. Ateeq Khan

"......I am highly impressed by MBL staff‘s competence and wish to thank them for help.."

Mr. Usman Qamar

"........We would like to thank you for the professional behavior you exhibited and we hope that your organization will provide us the best possible service to us and no doubt,our satisfaction is your reward. The more satisfied we the customers are, the more your business will thrive. We hope the service will remain the same thought our contract"

Mr. Muhammad Ameer System Administrator
College of Electrical And Mechanical Engineering

"........I am a relatively new resident in Pakistan (since August 03). I have been silently critical of the poor service quality of many firms since my arrival. Regrettably, I had begun to accept this as cultural phenomena but to avoid appearing arrogant, I have remained silent.

Then along came MicroNet. Your company has single handedly exposed the others as lazy, inept and lacking customer focused motivation. The service I have experienced over the past three weeks as a MicroNet customer has been first rate and world class.

You are to be congratulated on the selection and training of your personnel as well as establishing a corporate culture of true service and customer focus. Too often these are perceived as just words but my recent experience with MicroNet has convinced me that your company takes them seriously.

We have had two corporate connections over recent weeks and my personal observations have spanned a range of your staff from from Sales & Marketing, Accounts, Installation Technicians, Customer Support and Maintenance follow-up. (From this you will have gathered that all things have not been smooth with the product - but this letter is not about the product, its about the outstanding service. With the right customer service attitude, one will often overlook short-term product 'teething' problems).

I have yet to meet a MicroNet employee that has not been a credit to your organization. Without exception, they have accepted the customer's problem as their own problem - and conscientiously worked to find a solution. I have been a CEO of several large companies from the service sector and I would have been proud to have offered staff and service to the caliber of those with whom I have dealt within MicroNet...."

Mr. Glen Oakley

"........... i am taking this excellent opportunity to commend the services of one of your employees Mr.Adnan Akbar. ......... i must say such dedicated , hard working youngsters are always great assets to the organization.................."

Mr.Rahat Qadir General Manager M/s Cadillac